Returns, Refunds & Complaints at Flowers Leyton
Fresh Flowers Guarantee for Leyton Customers
At Flowers Leyton, we take immense pride in delivering only the freshest, highest-quality floral arrangements to households and businesses throughout the Leyton area. As your trusted local florist, we believe that every customer deserves not just beautiful flowers, but peace of mind knowing their order is backed by our Fresh Flowers Guarantee. If something isn’t right with your fresh flower delivery, we’re here to put it right promptly and hassle-free.
Damaged or Wilted Flowers Upon Arrival
It’s very important to us that your flowers arrive in perfect condition. If you receive your delivery and notice any damage or signs of wilting, please let us know as soon as possible. Damaged-on-arrival reports must be made within 24 hours of receiving the flowers for us to process a replacement or refund. To help us resolve the issue quickly, please provide a brief description of the problem and a clear photo of the affected arrangement. Our team will assess the situation and act immediately to ensure your satisfaction.
Freshness Window & Care Guidance
The longevity of your arrangement is central to our fresh flowers guarantee. When cared for according to our provided instructions, our bouquets are guaranteed to stay fresh for a minimum of five days from the date of delivery. Should you find your flowers fading unusually soon within this period, please notify us promptly. We may request photographs and details about their care so we can improve our service and offer a suitable resolution.
Refunds & Replacement Options
Your happiness is our priority. If your flowers arrive damaged, wilted, or fail to meet our freshness standards within the guaranteed window, you are eligible for a full replacement bouquet or a refund for your purchase. Please contact us within the 5-day freshness window to discuss your options and allow our team to make it right. Replacement bouquets will be delivered at the earliest available slot to ensure continued enjoyment of our flowers. Monetary refunds will be processed according to your original payment method and may take several working days to appear, depending on your provider.
How to Make a Complaint
If you are dissatisfied with your order or the service you have received, Flowers Leyton welcomes your feedback. To raise a complaint, please contact us with details about your experience and any relevant supporting information. All complaints are reviewed personally by our team and treated with the utmost care and urgency. We strive to respond to all complaints within 48 hours and work collaboratively with you towards a fair solution—be it a refund, replacement, or goodwill gesture.
Your Trusted Local Leyton Florist
Since our very first delivery, Flowers Leyton’s mission has been to bring fresh, beautiful flowers and exceptional service to our community. We value the trust you place in us and do everything possible to honour our fresh flowers guarantee. Thank you for choosing us as your preferred Leyton florist—serving neighbours, families, and local businesses with pride and dedication each day.
