E-Commerce Agreement for Florist Deliveries in Leyton

Terms & Conditions for Flower Delivery at Flowers Leyton

Introduction

Welcome to Flowers Leyton, your trusted provider for online flower delivery throughout Leyton and the surrounding areas. These Terms & Conditions govern the purchase and delivery of floral arrangements and related products via our e-commerce platform. 'We', 'us', and 'our' refer to Flowers Leyton, while 'you' and 'your' refer to the customer placing orders with us. By using our website and placing an order, you accept and agree to follow these Terms & Conditions in full.

If you do not accept these terms, please do not use our website or place orders through our service. We recommend that all customers read through these Terms & Conditions carefully before making a purchase, as they form the basis of your legal agreement with Flowers Leyton.

These terms are applicable to all transactions conducted online with Flowers Leyton by customers in Leyton and its neighbouring areas.

Order Process

You can place orders for flower delivery via our website. To complete an order, you must provide accurate, current, and complete details, including recipient address, flower selection, delivery date, and personalised messages, if applicable. Orders are confirmed only once we have received and accepted payment in full, and you have received an order confirmation email.

Our order process comprises the following key stages:

Product Selection: Browse our website and select your preferred bouquets, arrangements, or gifts. Availability of specific products may vary based on season and stock levels.
Delivery Information: Enter accurate delivery and recipient details. Please ensure these are correct as errors can impact delivery.
Payment: Complete your secure payment using the available options prior to order confirmation.
Order Confirmation: You will receive an on-screen and email confirmation once your order is successfully placed. Retain your order confirmation for reference.

Orders received after our published cut-off times may be scheduled for the next available delivery date. During peak occasions such as Valentine's Day or Mother’s Day, please allow extra lead time to ensure timely delivery. All orders are subject to product availability and our acceptance.

Payment Terms

All prices listed on the Flowers Leyton website are stated in Pounds Sterling (GBP) and are inclusive of VAT (where applicable). The price you pay is the price displayed at the point of confirming your order, plus any delivery charges, which are clearly itemised during checkout.

Accepted payment methods include the major credit cards, debit cards, and alternative secure online payment options as specified on our checkout page. By submitting your payment details, you confirm that you are authorised to use the payment method chosen.

Full payment is required at the time of ordering. Orders will be processed only after successful receipt of your payment. We reserve the right to cancel your order if payment is not authorised or if we reasonably suspect fraudulent activity.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible after placing your order. Please note the following policies regarding changes and cancellations:

Amendments: While we will try our best to accommodate any changes to your order (such as address updates or changes to the card message), this is subject to the order status and whether the item is yet to be prepared or dispatched. Amendments may not be possible once the order is being processed or out for delivery.
Cancellations: For standard orders, you may cancel your order for a full refund if you notify us at least 48 hours before the scheduled delivery. Cancellations requested after this period may not be possible, especially if floral preparations have commenced or delivery is in progress.

Should Flowers Leyton be unable to fulfil your order due to unforeseen circumstances, a full refund will be issued. Refunds are processed to the original payment method used at the time of purchase, typically within 5-7 working days from confirmation of the cancellation.

Flowers, Substitutions, and Product Availability

Flowers are natural products, and some variations in colour, size, and shape may occur. Displayed images on our website are for guidance only. We make every effort to supply the precise varieties, shades, and quantities ordered. However, due to seasonal availability and factors beyond our control, substitutions may occasionally be necessary.

If a particular flower or container is unavailable, we will substitute with one of equal or higher value while making reasonable efforts to retain the style, colour scheme, and aesthetic of your order. Where possible, we will notify you of significant substitutions but reserve the right to proceed without notice where time-sensitive delivery is required.

Delivery Policy

Flowers Leyton provides delivery services to addresses in Leyton and the immediate surrounding areas. Delivery charges vary based on location and the selected delivery date, as stated during checkout. We aim to deliver orders on the date requested but do not guarantee specific delivery times. All deliveries are subject to the recipient being available to accept the order at the delivery address supplied.

In cases where no one is present to receive the delivery, our drivers may leave the flowers in a safe location at the premises (such as with a neighbour or in a sheltered spot) or a calling card with instructions. If we are unable to complete the delivery, we will attempt to contact you or the recipient to rearrange delivery, though additional delivery charges may apply.

If incorrect or incomplete information is provided, Flowers Leyton bears no responsibility for failed or delayed delivery. Please ensure all order details are reviewed and accurate before confirming your order.

Returns, Refunds, and Complaints

Due to the perishable nature of fresh flowers, we do not generally accept returns. If you are dissatisfied with your order, please contact us within 24 hours of delivery, outlining the issue and providing photographs where relevant. Complaints received after this period may be deemed invalid unless extraordinary circumstances apply.

Where quality issues are confirmed, we may, at our discretion, offer a replacement bouquet, partial refund, or full refund. Refunds are made to the original payment method and may take several business days to appear, depending on your bank or payment provider. Decisions on refunds and replacements are made on a case-by-case basis and are at Flowers Leyton’s sole discretion.

Liability

Flowers Leyton shall not be liable for:

Any loss or damage that was not caused by our breach or negligence;
Any business or commercial losses;
Any indirect or consequential loss or damage, irrespective of how such loss or damage was caused;
Any failure or delay in delivery due to circumstances beyond our reasonable control, including but not limited to adverse weather, natural disasters, postal strikes, or unforeseen disruptions.

Our maximum liability under these Terms & Conditions shall be limited to the amount paid by you for the affected order. Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence, or any liability which cannot be excluded by law.

Customer Responsibilities

As a Flowers Leyton customer, you are responsible for:

Providing accurate and complete information at the time of ordering;
Respecting all applicable laws and regulations in relation to purchasing and sending flowers to others;
Ensuring the recipient will be present at the delivery address on the requested delivery date, or making suitable arrangements for receipt.

Website Usage

Use of our website is subject to our Privacy Policy and Cookie Policy. All content, trademarks, images, and material on the website remain the property of Flowers Leyton. Any unauthorised reproduction or use of materials is strictly prohibited.

Changes to Terms & Conditions

We reserve the right to update or revise these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the terms regularly to remain informed of updates. Continued use of the Flowers Leyton website and services following any changes signifies your acceptance of the revised Terms & Conditions.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. All disputes or claims arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contacting Flowers Leyton

If you have any questions about these Terms & Conditions or require further clarification, please reach out to us using the contact forms provided on our website. Our team is committed to serving customers across Leyton and surrounding areas and will be happy to assist with any queries or concerns.

Final Note

By placing an order with Flowers Leyton, you acknowledge and agree to these Terms & Conditions. Thank you for choosing us for your online flower delivery needs in Leyton and the local region.